The BPO sector in Jamaica comprises 26 companies performing a range of services from tech support to finance and accounting. These companies range in capabilities. The BPO industry in Jamaica has recently taken up a greater role in the country, especially in terms of economic development. The most valuable contribution of BPO companies to Jamaica is the numerous employment opportunities they provide for the Jamaican people. Jamaica’s Knowledge Services sector, which is the sector the BPO industry falls under, has achieved the highest employment growth rate of any sector in the economy over the past decade, and presently accounts for more than 14,000 jobs across the island.


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